Fair Practices Code

Credknow Solutions Private Limited

Introduction

Credknow Solutions Private Limited ("Credknow" or "the Company") is dedicated to providing transparent, ethical, and responsible services to its clients. This Fair Practices Code ("the Code") outlines the principles that govern our dealings with clients, stakeholders, and partners. It is designed to foster trust and ensure compliance with applicable laws, RBI guidelines, and other regulatory requirements.

Objectives

  • Promote ethical conduct and ensure fair, transparent, and respectful treatment for all clients.
  • Deliver services that are customer-focused and promote their best interests.
  • Provide accurate, unambiguous, and clear information to clients, enabling them to make informed decisions.
  • Protect client data by maintaining the confidentiality of all personal, financial, and business-related information.
  • Establish a transparent and efficient mechanism for resolving client complaints.

Scope of the Code

This Code applies to all employees, agents, consultants, and partner entities involved in Credknow’s operations. It covers services such as:

  • Credit Assessment Services
  • Loan Facilitation Services
  • Credit Score Revival Services
  • Bill Discounting Services
  • Other Tailored Credit Solutions

Key Commitments to Clients

  • Transparency: Full disclosure about terms, fees, risks, and services.
  • Non-Discrimination: Services are provided equitably without bias.
  • Confidentiality: Client information is handled with strict confidentiality.
  • Informed Consent: Documentation and terms are clearly communicated.
  • Fair Treatment and Ethical Conduct: Services are delivered with honesty and fairness.

Complaint Redressal

Credknow has established a three-tier grievance redressal mechanism to address client complaints effectively:

  • Contact the Grievance Redressal Officer via email for initial issues.
  • If unresolved, escalate to the Compliance Officer or the CEO.
  • For loan-related issues, approach the partner NBFC’s grievance officer or the RBI Ombudsman.

Review and Updates

This Fair Practices Code will be reviewed regularly to ensure compliance and effectiveness. Any updates will be communicated to clients through our website or direct notifications.

Conclusion

Credknow Solutions Private Limited is committed to adhering to the highest standards of ethical conduct in all its operations. This Fair Practices Code is part of our ongoing effort to ensure transparency, fairness, and professionalism in serving our clients.