Grievance Redressal Policy

Credknow Solutions Private Limited

1. Introduction

Credknow Solutions Private Limited ("Credknow" or "the Company") is committed to ensuring that all clients, partners, and stakeholders are treated fairly and their concerns are addressed in a timely, transparent, and efficient manner. This Grievance Redressal Policy ("the Policy") aims to provide a clear and structured process for resolving any complaints or grievances related to the services offered by Credknow.

2. Objective

  • Provide a clear, structured procedure for clients to voice their concerns.
  • Ensure that all grievances are resolved promptly and efficiently.
  • Uphold transparency and fairness in addressing grievances.
  • Maintain continuous improvement by learning from client feedback.

3. Scope of the Policy

This policy applies to all services provided by Credknow, including but not limited to:

  • Credit Assessment Services
  • Loan Facilitation Services (including Education Loans via Decimus Financial Limited)
  • Credit Score Revival Services
  • Bill Discounting Services
  • Other Tailored Credit Solutions

4. Grievance Redressal Process

  1. Filing a Grievance: Clients can file grievances via email, phone, or in-person visit.
  2. Acknowledgement of the Grievance: Grievances are acknowledged within 2 business days, with a reference number for tracking.
  3. Investigation and Resolution: Complaints are investigated and resolved within 10 business days.
  4. Response to the Client: A detailed explanation of the findings and resolution is provided.
  5. Escalation Mechanism: Unresolved issues can be escalated through three levels for further review.

5. Grievance Redressal Timeframes

The maximum time limit for resolution is 30 business days. Clients will be kept informed of any delays.

6. Continuous Monitoring and Improvement

Grievances are tracked and analyzed to identify trends and improve service quality.

7. Confidentiality

All grievances are handled with the utmost confidentiality, with details only shared with authorized personnel.

8. Feedback and Continuous Improvement

Feedback on the grievance process is encouraged and used to enhance service quality.

Conclusion

Credknow Solutions Private Limited is dedicated to addressing client complaints fairly, promptly, and transparently. For any grievances or questions, please contact us at:

Email: support@credknow.com
Phone: +91-7276 975 975
Office: Third Floor, Suyog Building, Above Ujjivan Small Finance Bank,Mitra Mandal Colony, Parvati, Pune 411009, Maharashtra, India